Questions answered
Plumbing FAQs
Straight answers on pricing, response times, guarantees and how we work — before you pick up the phone.
Frequently asked questions
Are your plumbers licensed and insured?
Yes. Every plumber on our team is qualified, Gas Safe registered where gas work is involved, and covered by public liability insurance. ID is carried on every visit.
Do you charge a call-out fee?
We quote the call-out fee before we travel, so there are never surprises. For planned work the fee is rolled into the fixed price quote.
How quickly can you get to an emergency?
60–90 minute average response on average. Emergency lines are answered 24 hours a day, 365 days a year.
Do you give fixed prices?
Yes. You approve a fixed price before any work starts. If the job changes, we stop and re-quote first.
Is your work guaranteed?
All workmanship carries a 12-month guarantee, and manufacturer warranties apply to parts and appliances we supply.
Which payment methods do you accept?
Card, bank transfer and cash. Commercial customers can be invoiced on account.
Still unsure? Call 0161 496 0123 and speak to a plumber, not a call centre.
Need a plumber today?
Call now for an immediate answer, send a WhatsApp with a photo of the problem, or request a written quote — we reply to every enquiry.
Available 24 hours a day, 365 days a year · 60–90 minute average response · Transparent call-out fee quoted before we travel